Agentic AI in Retail: A Paradigm Shift in Autonomous Customer Interaction and Supply Chain Automation
Keywords:
Agentic Retail, Customer Expectations, AI in Retail, Machine Learning, Robotics, Supply Chain Automation, Autonomous Retail, Customer Behavior, Technology Adoption, Retail Paradigm Shift, Operational Efficiency, AI-Driven Customer Interaction, Ethical AI, Inclusive Retail, Retail Automation, Consumer Experience, Future Retail Spaces, Case Studies in Retail AI, Retail Technology Advancements, Autonomous Shopping.Abstract
The landscape of retail is rapidly shifting with rising customer expectations and accelerated advancements in technology. Automation, Artificial Intelligence, Machine Learning, and Robotics play a crucial role in retail advancements, creating an agentic retail landscape. This essay assesses the paradigm shift of agentic AI applications in retail environments, emphasizing autonomous customer interaction in retail spaces and supply chain automation.
Following an introduction outlining the context and significance of the study, a section is dedicated to the research analyses. This research uses examples and case studies of contemporary AI and robotics applications in retail environments to examine enhanced customer experiences and operational efficiency from the viewpoint of customer behavior and technology adoption. A vision of the evolving retail landscape created through increased implementation of agentic AI and robotics and future research directions on safe, ethical, and inclusive agentic retail environments are also addressed.
Empirical studies largely addressed the benefits of technology implementation and enhancing consumer experience from the technological perspective. This essay, however, provides critical viewpoints on retail paradigm shifts, intersecting customer behavior, and advanced technologies. Selected case studies and example applications are based on recent technological advancements that shape future retail spaces. The discussion involves not only customer experience improvement but also operational efficiency, grounded in the transformation of customer roles in autonomous retail environments.
